Home > Service and Support Plans
Protecting Your Investment
Our Service & Support Plans are to protect your investment and give you peace of mind. Whether you opt to lease or buy your Belrobotics robot technology, we’ve got you covered. Therefore a Belrobotics robot installed and maintained by AMS Robotics qualifies for a 2 Year Parts and Labour Warranty. We handle and process all warranty claims on your behalf, with minimum fuss.
Complete Peace of Mind…
It is said a machine is no better than the service it is receiving. With this in mind, AMS Robotics offers a 5 year full service & support contract plan that gives you more than just warranty cover. It will give you the added peace of mind that everything is being looked after, from a simple cable break to a failed battery. We will ensure that all servicing is carried out at the correct intervals and if there’s ever a problem, we will be there to sort it out.
Protecting Your Investment
| Pay As You Go | ||
|---|---|---|
| Welcome Pack | ✔️ | ✔️ |
| Telephone Support | ✔️ | ✔️ |
| AMS Support Web App | ✔️ | ✔️ |
| Battery Cover & Replacement | ✔️ * Warranty period only | ✔️ * Applies to the duration of the support contract period |
| Warranty Parts & Labour | ✔️ * Warranty period only | ✔️ * Applies to the duration of the support contract period |
| Callouts – 48 Hour Turn Around | Chargeable | ✔️ |
| Annual Tune Up | Chargeable | ✔️ |
Features Overview
Welcome Pack
Essential reading for new customers, helping you get the most out of your robotic mower. We provide full instructions on how to look after your new robot, so it needn’t be scary!
Telephone Support
Dedicated telephone support number for 12 hours per day 7 days a week telephone support
Monitoring & Maintenance
24 hour track and trace via GSM and remote maintenance and reprogramming via GSM
AMS Support Web App
Dedicated AMS Support App for fault reporting, robot service/support history and an online store for parts ordering.
Battery Cover & Replacement
Full battery cover & replacement
Parts & Labour
Warranty parts and labour are covered, excluding consumables.
Site Visit – 48 Hour Turn Around
Technician on-site within 48 hours of fault reporting if required.
Annual Tune-Up
All robots in your fleet will receive an annual service, to ensure they remain in tip-top condition.